Personalised Autumn Gold Handled Mug
Personalised Autumn Gold Handled Mug
- Production Time: 1-3 Working Days
- Next Day Delivery Available (excludes production time)
- Need help? Please get in touch with the team here
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Add a personal touch with a name of up to 15 characters above the design. Please avoid using all caps, as this may affect the readability of the elegant script font. You can also personalise the mug below the motif with 2 lines of up to 20 characters each. These lines are case sensitive and will appear exactly as entered.
Due to the delicate gold detailing, this mug is not suitable for microwave use, and we recommend hand washing only to preserve its shine.
A beautiful gift for autumn lovers, cosy nights in, or a seasonal treat just for you.
Useful Information
Personalisation
Please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents, emojis and special symbols as some of our processes will not allow this.
Photo Uploads
If you have chosen a keepsake that requires you to upload a photo, please ensure the photo is the highest quality that it can be, ideally no screen shots. We can only print the quality of image that you send us.
Shipping
PRODUCTION TIME: Dispatched within 1-3 working days Next working day delivery available, but excludes production time.
We offer a choice of delivery options for your order. Please check on the individual product page that the item you are ordering is eligible for the delivery service you require.
Royal Mail 48 (excludes production time) - £4.49
Estimated to arrive with you between 2 and 4 working days after dispatch
Royal Mail 24 (excludes production time) - £5.99
Estimated to arrive with you between 1 and 2 working days after dispatch
Courier Next Working Day (excludes production time) - £8.99
Your order is dispatched with our courier for delivery the following working day when ordered Monday - Friday before 1pm. This is not a Weekend Delivery service, any orders placed after 1pm on Thursday and before 1pm on Friday will be delivered on Monday. Any orders placed after 1pm on a Friday will be delivered on Tuesday. Any items ordered at the weekend or on a bank holiday will be dispatched on the first working day.
Returns
Please click here to see our returns policy
FAQ's
Frequently Asked Questions
Can I get my order on Next Day Delivery?
Yes we offer a Next Day Delivery service, but please note that this does not include production time. The delivery timescales are always excluding the production time.
We do endeavour to get all items out as quickly as possible but some items will take between 1-3 working days.
How quickly do you send out my order?
The estimated dispatch time of all our products are listed on each product page as our production times vary depending on the process used for personalisation. The majority of our products are dispatched within 2 working days, however some can take up to 5.
When will I receive my order?
When you receive your order will depend on what type of product you have ordered and the delivery option you have chosen. Please read our delivery information page for full details of estimated delivery arrival times.
Can I cancel my order?
If we have not started processing your order you are free to cancel and we will provide a full refund. You must email us via our contact page immediately. We must receive the email before production has commenced. Once production has started we will not be able to cancel and refund your order.
I don't like how my product turned out, can I get a refund?
Unfortunately as your item is personalised we are unable to offer a refund on your order. For more information on how personalised items are excluded from distance selling regulations please visit the Which website.
I want to make a bulk order, do you offer discounts?
We can offer a discount on certain products depending on the quantity ordered. Please contact us and we will be able to give you more information on this.