Frequently Asked Questions
Can I get my order on Next Day Delivery?
We do offer a next day delivery service on certain products. If a product is eligible for Next Day Delivery it will state this on the product page. We also have a list of next day delivery gifts so if you are looking for something in a hurry check this out.
How quickly do you send out my order?
The estimated dispatch time of all our products are listed on each product page as our production times vary depending on the process used for personalisation. The majority of our products are dispatched within 2 working days, however some can take up to 5.
When will I receive my order?
When you receive your order will depend on what type of product you have ordered and the delivery option you have chosen. Please read our delivery information page for full details of estimated delivery arrival times.
Can I cancel my order?
If we have not started processing your order you are free to cancel and we will provide a full refund. You must call us on 01482 379188 to cancel your order or email us via our contact page. We must receive the call or email before production has commenced.
I don't like how my product turned out, can I get a refund?
Unfortunately as your item is personalised we are unable to offer a refund on your order. For more information on how personalised items are excluded from distance selling regulations please visit the Which website.
I want to make a bulk order, do you offer discounts?
We can offer a discount on certain products depending on the quantity ordered. Please contact us and we will be able to give you more information on this.