Returns & Cancellations

What is your policy on Cancellations and Returns?

You have the right to cancel any product that has not been personalised, or return any product that has not been personalised within the statutory period. Products that have been personalised can be cancelled if we have not started their production, and written confirmation of the cancellation is received by us before we begin production. Personalised products cannot be returned unless deemed faulty by us.

We will not refund any product where incorrect information or images have been entered by you on our website, this includes spelling mistakes and incorrect images.

We will not refund any product where the colour received does not exactly match that displayed on your monitor. Colour can appear different on different monitors, and as such we will do our best to match but will not be liable.

Returned items must be returned in their original packaging and postage paid for by the customer, if the item is deemed faulty this will be refunded.

Any item which is faulty can be returned for a full refund, please contact us if you have received a faulty item and we can work out the best course of action for you.

We process all returns within 2-5 working days of receipt.