How quick will my order be dispatched?
Our dispatch times vary from 1 working day to 5 working days depending on the product that you order. You will find the estimated dispatched time of your product on each product page. Our dispatch times vary because of the different processes we use when personalising your items. If you order several different types of product we may dispatch them in more than one parcel so that items ready sooner are sent out to you earlier.
When will I receive my order?
This will depend on how long the dispatch time for your item is and which delivery option you have chosen at checkout. Please make sure that you check the available delivery options for the product you are ordering on the product page. You can log in to you account at any time to see the status of your order and whether it has been dispatched. Please be aware that during normal times (i.e. Not Christmas) 1st class post takes between 1 and 3 working days to arrive after dispatch and 2nd class post can take up to 5 working days.
What delivery options are available?
We offer four delivery options for your order. Please check on the individual product page that the item you are ordering is eligible for the delivery service you require. All products are available on Royal Mail 24/48.
Royal Mail 48 (2nd Class)
Estimated to arrive with you between 2 and 5 days after dispatch. This delivery option is free if you spend over £30 or £2.99 otherwise.
Royal Mail 24 (1st Class)
Estimated to arrive with you between 1 and 3 days after dispatch - £3.99
Not available on all products - Your order is dispatched the same day if ordered before 11am, Monday to Friday by Royal Mail 24 - £4.99
Not available on all products - Delivery Guaranteed within 3 working days after order dispatch - £6.99
Next Day Delivery
Not available on all products - Your order is dispatched with our courier for delivery the following working day when ordered before 2pm Monday - Friday. Any items ordered at the weekend or on a bank holiday will be delivered on the 2nd working day - £8.99. We do not deliver on a Saturday with Next Day Orders.
Where is my order, it should have been here by now?
Please double check the dispatch and delivery estimates for the product and service that you have ordered. If you think that your order is past these estimates please contact us and we will assist you in receiving your order. You can log in to your account at any time to check the status of your order. If we have been trying to contact you for any reason you will also find the details of that here.
Timescales for the delivery of all products are approximate. We do not accept responsibility for the delay of shipping under any circumstances. Please note that we will need to wait 21 Days from dispatch before we can track an item that has not arrived at it's destination, unless ordered with our Next Day Service.
Do you offer a Next Day Delivery Service?
Yes we do, but please check the individual product pages to see if your item is eligible for Next Day Delivery. Any order received before 1pm will be dispatched the same day for next working day delivery. Any order received after this time will not qualify for next day delivery but will be dispatched the following day. Items ordered between 1.01pm on Thursday and 1.01pm on a Friday will be dispatched for delivery on Monday. Items ordered after 1pm on a Friday will be dispatched on Monday for Tuesday delivery.
If you are placing an order for more than 4 products please contact us before selecting the Next Day service as we may not be able to guarantee their production for the next day.
Your delivery will be made by a courier who will require a signature. We do not accept liability for items not received when you have supplied an incorrect address. We reserve the right to amend delivery dates in the event of unexpected circumstances. In these circumstances you will be informed and have the right to cancel where a full refund will be provided.
My next day ordered hasn't arrived, can I have a refund?
In very rare unforeseen circumstances orders may be delayed in the delivery network which are out of our control. Therefore in these circumstances we will offer a refund based on the delivery service which was provided. Full refunds will not be provided where we have shown proof that your order was dispatched into the delivery network in time scales as promised.
What is your policy on Cancellations and Returns?
You have the right to cancel any product that has not been personalised, or return any product that has not been personalised within the statutory period. Products that have been personalised can be cancelled if we have not started their production, and written confirmation of the cancellation is received by us before we begin production. Personalised products cannot be returned unless deemed faulty by us.
We will not refund any product where incorrect information or images have been entered by you on our website, this includes spelling mistakes and incorrect images.
We will not refund any product where the colour received does not exactly match that displayed on your monitor. Colour can appear different on different monitors, and as such we will do our best to match but will not be liable.
Returned items must be returned in their original packaging and postage paid for by the customer.