FAQs

Can I get my order on Next Day Delivery

We do offer a next day delivery service on certain products. If a product is eligible for Next Day Delivery it will state this on the product page. We also have a list of next day delivery gifts so if you are looking for something in a hurry check this out.



How quick do you send out my order

The estimated dispatch time of all our products are listed on each product page as our production times vary depending on the process used for personalisation. The majority of our products are dispatched within 2 working days, however some can take up to 5.



When will I receive my order?

When you receive your order will depend on what type of product you have ordered and the delivery option you have chosen. Please read our delivery information page for full details of estimated delivery arrival times.



I want to know what my product will look like, can I see a preview?

We do not offer a preview service on the website itself, however we can provide an email proof for some of our products if requested. If you would like a proof please state so in the 'design instructions' field on the product page, or 'customer comments' field on checkout. Please note that requesting a proof may slow down the production of your order as we will wait for a reply email from you before we continue to process your order.

Because of the processes we use it is not possible to supply a preview on some products such as engraved and printed label items. We will let you know if a preview is not available.



Can I cancel my order?

If we have not started processing your order you are free to cancel and we will provide a full refund. You must call us on 0845 519 2608 to cancel your order or email us via our contact page. We must receive the call or email before production has commenced.



I don't like how my product turned out, can I get a refund?

Unfortunately as your item is personalised we are unable to offer a refund on your order. For more information on how personalised items are excluded from distance selling regulations please visit the Which website.



I want to make a bulk order, do you offer discounts?

We can offer a discount on certain products depending on the quantity ordered. Please contact us and we will be able to give you more information on this.

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