Delivery Information

Standard Delivery
Please check the estimated dispatch time for each product on the relevant product page. Our dispatch times can vary from 1 to 5 days depending on the item. Your items may not all come in the same parcel or on the same date.

All our product prices are inclusive of standard delivery, and are sent by Royal Mail 1st Class. Timescales for the delivery of all products are approximate. We do not accept responsibility for the delay of shipping under any circumstances. Please note that we will need to wait 21 Days from dispatch before we can track an item that has not arrived at it's destination.

Bank Holiday and Weekend Dispatch
No orders will be dispatched on a Saturday, Sunday or any Public Holiday. Any order's received on these days will be dispatched on the next working day. This includes both standard and Next Day delivery orders.

Next Day Delivery Service (Mon - Fri)
For an extra £4.95 your order can be upgraded to our Next Day Delivery service where available. Please check the individual product pages to see if your item is eligible for Next Day Delivery. Any order recieved before 1pm will be dispatched the same day for next day delivery. Any order received after this time will not qualify for next day delivery but will be dispatched the following day. Items ordered between 1.01pm on Thursday and 1.01pm on a Friday will be dispatched for delivery on Monday. Items ordered after 1pm on a Friday will be dispatched on Monday for Tuesday delivery.

If you are placing an order for more than 4 products please contact us before selecting the Next Day service as we may not be able to guarantee their production for the next day.

Please check that the item you require is eligible for Next Day Delivery, this information will be next to the product description.

If you are using our next day service, your delivery will be made by a courier who will require a signature. We do not accept liability for items not received when you have supplied an incorrect address. We reserve the right to amend delivery dates in the event of unexpected circumstances. In these circumstances you will be informed and have the right to cancel where a full refund will be provided.

If your delivery is delayed due to adverse weather conditions, or other factors beyond our control we will refund your next day delivery service only and not the price of the product.

You have the right to cancel any product that has not been personalised, or return any product that has not been personalised within the statutory period. Products that have been personalised can be cancelled if we have not started their production, and written confirmation of the cancellation is recieved by us before we begin production. Personalised products cannot be returned unless deemed faulty by us.

We will not refund any product where incorrect information or images have been entered by you on our website, this includes spelling mistakes and incorrect images.

We will not refund any product where the colour received does not exactly match that displayed on your monitor. Colour can appear different on different monitors, and as such we will do our best to match but will not be liable.

Returned items must be returned in their original packaging and postage paid for by the customer.